Cloud API setup
Help with Meta account setup, number onboarding, access, and the connection that delivers incoming messages to your system.
OFFICIAL WHATSAPP CLOUD API INTEGRATION
Connect the conversation to what happens next.
Give customers an easier way to reach you. We connect Meta’s official WhatsApp Cloud API to your CRM, support tools, and business workflows.
More than a place to reply.
The WhatsApp Business Platform lets software send, receive, and act on customer messages. We use its Cloud API to connect those conversations with the systems your team already uses.
You might need a simple booking flow, a customer support assistant, or a connection to your order system. We start with that need, then build the setup and the team handoff around it.
WHAT WE CAN BUILD
The right pieces for your process.
We agree on the workflow and requirements with you before implementation.
Chatbots & message flows
Guide customers through common questions, enquiries, and bookings using clear conversation steps and interactive options.
CRM integration
Save enquiries, update customer details, assign leads, and give your team useful context for their next conversation.
Customer notifications
Connect order, appointment, and payment events with relevant messages. We plan templates and customer permissions with you.
AI & human handoff
Answer from your business information where appropriate, and route conversations to staff when someone needs personal help.
Troubleshooting & support
Investigate missed messages, webhook issues, and broken workflows. Add delivery tracking and alerts as part of the agreed scope.
AN EXAMPLE IN PRACTICE
An enquiry becomes a booked appointment.
An illustrative workflow. Your setup is designed around your team, tools, and customer needs.
01
A customer asks about your service on WhatsApp.
02
The workflow asks a few questions and saves the details to your CRM.
03
The customer chooses an available appointment through your booking system.
04
Your team receives the context and the customer receives a confirmation.
FROM IDEA TO EVERYDAY USE
A clear process from the start.
01
Understand
We look at your process, the tools you use, and what is slowing your team down.
02
Build
We agree on the scope and connect the steps, with regular opportunities for your feedback.
03
Test & hand over
We test real scenarios, document the setup, and show your team how to use it.
04
Keep improving
Choose ongoing support to maintain connections and adapt workflows as your business changes.
What your project can include
- A scoped integration using the official Meta Cloud API
- Conversation flows and system connections agreed with you
- Testing for common requests, failures, and human handoff
- Documentation, team handover, and optional ongoing support
COMMON QUESTIONS
Before we get started.
Is WhatsApp Cloud API different from the Business App?
Yes. The Business App is an application your team can use directly. The Cloud API connects WhatsApp with software and workflows. A team inbox, chatbot, or custom interface is a separate part of the setup we plan with you.
Can I use my current business number?
We’ll check your current setup and the available onboarding options before making any changes. Number eligibility, existing providers, and whether your team needs to keep using the Business App affect the approach.
Can my team take over a conversation?
Yes. We can design a handoff to your chosen inbox or support system, including the customer’s details and conversation context. The automation and staff responsibilities are agreed during planning.
What will it cost to run?
Costs depend on messaging, hosting, connected tools, and any AI usage. Meta’s current charges and any provider fees are separate from our implementation work. We review these with you before the build.
Can you guarantee account or template approval?
Approvals are controlled by Meta. We help prepare the setup and address technical issues, but approval and eligibility cannot be guaranteed.
CONNECTED SERVICES
LET’S MAKE WORK FLOWWhat would you like
Discuss your workflowWhat would you like
to take off your plate?
Tell us about your process. We’ll help you find a practical place to start.