Customer support assistants
Help customers with common questions using your approved business information, with a clear path to a staff member.
AI ASSISTANTS · OPENAI & CLAUDE INTEGRATIONS
Practical AI. Useful in your working day.
Help people find answers, organize requests, and process information faster. We connect AI to your business tools, with clear limits and human review where it matters.
Give AI a clear job to do.
AI can help when a task involves understanding messages, summarizing information, or finding answers in business documents. Routine steps such as updating a status may only need a straightforward automation.
We work with tools such as OpenAI, Claude, and Gemini, choosing the approach around your information, budget, and workflow. The result should be something your team understands and can use.
WHAT WE CAN BUILD
The right pieces for your process.
We agree on the workflow and requirements with you before implementation.
Lead qualification
Collect the context your sales team needs, summarize the enquiry, and suggest the appropriate next step.
Business knowledge assistants
Make it easier to find answers in selected policies, product information, and documents. This approach is often called retrieval-augmented generation, or RAG.
Document & email processing
Extract useful fields, classify incoming documents, and prepare records for review instead of copying information manually.
AI agents & integrations
Connect assistants to approved tools so they can perform defined tasks, such as looking up an order or preparing a CRM update.
Summaries & staff assistance
Turn long conversations into concise summaries, prepare draft replies, and help staff pick up work with the context they need.
AN EXAMPLE IN PRACTICE
An assistant helps your support team get to the answer.
An illustrative workflow. Your setup is designed around your team, tools, and customer needs.
01
A customer sends a product or service question.
02
The assistant looks for relevant information in the sources you have approved.
03
It prepares an answer or routes the request to a person when it cannot answer reliably.
04
Your team receives a summary and can review the conversation.
FROM IDEA TO EVERYDAY USE
A clear process from the start.
01
Understand
We look at your process, the tools you use, and what is slowing your team down.
02
Build
We agree on the scope and connect the steps, with regular opportunities for your feedback.
03
Test & hand over
We test real scenarios, document the setup, and show your team how to use it.
04
Keep improving
Choose ongoing support to maintain connections and adapt workflows as your business changes.
What your project can include
- A defined task, approved data sources, and clear limits
- Integration with the tools and channels agreed in the scope
- Testing against representative questions and failure cases
- A handover covering review, operating costs, and maintenance
COMMON QUESTIONS
Before we get started.
What is an AI agent?
An AI agent uses a model to interpret a request and choose from tools it has been given. For business use, we keep its job defined, limit access, and add approvals for actions that need a person’s judgment.
Can AI answer from our own documents?
Yes. An assistant can retrieve relevant information from an approved knowledge base before preparing an answer. We plan access, updates, and what it should do when the information is missing.
Can AI make mistakes?
Yes. We test realistic examples, set boundaries, and include review or handoff paths. We do not promise that an assistant will always be correct.
Do we need OpenAI or Claude specifically?
No. We choose a suitable model and setup after understanding the task. Cost, response quality, data handling, and the tools you already use all matter.
How will our business information be handled?
We agree on what data the system needs, where it is processed, who can access it, and how long it should be retained. Those decisions depend on your requirements and the selected providers.
CONNECTED SERVICES
LET’S MAKE WORK FLOWWhat would you like
Discuss your workflowWhat would you like
to take off your plate?
Tell us about your process. We’ll help you find a practical place to start.